Frequently Asked Questions

Ticket FAQs

Why do I have to reserve tickets?

Many days are sold out, to secure your preferred date and time reservations are required.

Am I required to print my tickets?

No. Tickets can be scanned from any mobile device.

What if I can’t come for the date that I booked but we are still planning on coming to The Museum within the next year?

Your ticket purchase is valid for 1 year from date of purchase. Please give us a call at 1-800-381-7670, 8:00am to 5:00pm EST to reschedule your visit as soon as you are aware of your return dates.

Do children four years of age and younger need a ticket?

Yes, the ticket for 4 years and under are complimentary. They are included in guest count numbers, at no charge.

Do you have a special rate for my special needs child?

Yes, please give us a call at 1-800-381-7670 from 8:00am – 5:00pm EST daily and speak with our reservation executives about what we have available.

Do you have anything special for homeschool families?

Yes, please give us a call at 1-800-381-7670 and speak with our reservation executives about what we have available or visit us on the web at

I cannot find my tickets in my email after ordering.

Please check your spam folder.

I checked spam, still no email, what now?

Please email with your first and last name as well as a contact phone number, someone will be in touch to help locate your tickets.

I need to change my reservation time, what do I do?

To change your reservation, please contact reservation executives at 1-800-381-7670 during regular business hours.
Monday – Friday 8am – 5pm EST

How long are my tickets good for?

We will honor the value of your ticket purchase for 365 days from purchase date, reservations must be made for any returning date.

What forms of Payment do you accept?

Online we accept all major credit and debit cards.

Why do I need to provide my cell phone number when purchasing tickets?

We will text you when you are ready to board the ship. This will allow us to stagger reservations and help avoid waiting in long lines.

General FAQs

What is it?

We are a self-guided, interactive Museum tour. With over 400 artifacts valued at over 4 million dollars, we bring history to life and share Titanic’s story with all guests.

How long is the Tour?

It takes most people an hour and a half to two hours to tour.

Will I have a guide?

The Titanic Museum Attractions are self-guided with an audio guide included in your purchase to enhance the tour.

How early can we arrive to go through your museum? And can we go straight in when we get there?

Please report to the entrance when you receive your boarding text message. If you are unsure, ask a crew member for help.

Do you allow service animals, emotional support animals, dogs?

Trained service animals, as opposed to emotional support animals, are welcome at Titanic. Under the ADA, service animals are limited to certain recognized animals that have been individually trained to do work or perform tasks for the benefit of the individual with a disability. The ADA does not recognize comfort animals, emotional support animals, or therapy animals, and these animals are not permitted in our facility. Service animals must remain on a harness or leash no longer than four feet, and must remain under the control of their handler at all times and be housebroken. Service animals must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents the use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.

Do you have wheelchairs? Motorized scooters?

Yes, we have a limited quantity of wheelchairs available complimentary on a first come, first served basis. We do not have motorized available but welcome them in the museum as we are fully accessible.

Is it cold in the museum?

Many areas of the museum are cold due to the nature of the interactive exhibits, we do recommend you bring a light sweater if you are concerned.

Do you get wet while going through the museum?

No. While we do have some interactive areas that include water, you will not get intentionally wet.

Can we take pictures and videos while we are going through the museum?

Yes, photos are allowed beginning at the Grand Staircase, no video is allowed at this time.

Can I play the Piano in the Music Gallery?

Yes! We have a resident Musician to help you in this area.

Does the Titanic Museum Attraction serve food?

No, we are not a restaurant.