Frequently Asked Questions
Ticket FAQs
Why do I have to reserve tickets?
Many days are sold out, to secure your preferred date and time reservations are required.
Am I required to print my tickets?
No. Tickets can be scanned from any mobile device.
What if I can’t come for the date that I booked but we are still planning on coming to The Museum within the next year?
Please give us a call at 1-417-334-9500 regarding all ticket inquires and we will be happy to help you.
Do children four years of age and younger need a ticket?
Yes, the ticket for 4 years and under are complimentary. They are included in guest count numbers, at no charge.
Do you have anything special for homeschool families?
Yes, please give us a call at 417-334-9500 and speak with our reservation executives about what we have available.
I cannot find my tickets in my email after ordering.
Please check your spam folder.
I checked spam, still no email, what now?
Please email PhoneRoom@titanicattraction.com with your first and last name as well as a contact phone number, someone will be in touch to help locate your tickets.
I need to change my reservation time, what do I do?
To change your reservation, please contact reservation executives at 1-417-334-9500 during regular business hours.
Monday – Friday 8am – 5pm EST
What forms of Payment do you accept?
Online we accept all major credit and debit cards.
General FAQs
What is it?
We are a self-guided, interactive Museum tour. With over 400 artifacts valued at over 4 million dollars, we bring history to life and share Titanic’s story with all guests.
How long is the Tour?
It takes most people an hour and a half to two hours to tour.
Will I have a guide?
The Titanic Museum Attractions are self-guided with an audio guide included in your purchase to enhance the tour.
Do you allow service animals, emotional support animals, dogs?
Trained service animals, as opposed to emotional support animals, are welcome at Titanic. Under the ADA, service animals are limited to certain recognized animals that have been individually trained to do work or perform tasks for the benefit of the individual with a disability. The ADA does not recognize comfort animals, emotional support animals, or therapy animals, and these animals are not permitted in our facility. Service animals must remain on a harness or leash no longer than four feet, and must remain under the control of their handler at all times and be housebroken. Service animals must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents the use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.
Do you have wheelchairs? Motorized scooters?
Yes, we have a limited quantity of wheelchairs available complimentary on a first come, first served basis. We do not have motorized available but welcome them in the museum as we are fully accessible.
Is it cold in the museum?
Many areas of the museum are cold due to the nature of the interactive exhibits, we do recommend you bring a light sweater if you are concerned.
Do you get wet while going through the museum?
No. While we do have some interactive areas that include water, you will not get intentionally wet.
Can we take pictures and videos while we are going through the museum?
Yes, photos are allowed beginning at the Grand Staircase, no video is allowed at this time.
Can I play the Piano in the Music Gallery?
Yes! We have a resident Musician to help you in this area.
Does the Titanic Museum Attraction serve food?
No, we are not a restaurant.