Frequently Asked Questions

Ticket FAQs

Why do I have to reserve tickets?

Many days are sold out, to secure your preferred date and time reservations are required.

Am I required to print my tickets?

No. Tickets can be scanned from any mobile device.

I cannot find my tickets in my email after ordering.

Please check your spam folder.

I checked spam, still no email, what now?

Please email with your first and last name as well as a contact phone number, someone will be in touch to help locate your tickets.

I need to change my reservation time, what do I do?

To change your reservation, please contact reservation executives at 1-800-381-7670 during regular business hours.
Monday – Friday 8am – 5pm EST

How long are my tickets good for?

We will honor the value of your ticket purchase for 365 days from purchase date, reservations must be made for any returning date.

What forms of Payment do you accept?

Online we accept all major credit and debit cards.

Why do I need to provide my cell phone number when purchasing tickets?

We will text you when you are ready to board the ship. This will allow us to stagger reservations and help avoid waiting in long lines.

General FAQs

What is it?

We are a self-guided, interactive Museum tour. With over 400 artifacts valued at over 4 million dollars, we bring history to life and share Titanic’s story with all guests.

How long is the Tour?

It takes most people an hour and a half to two hours to tour.

Will I have a guide?

The Titanic Museum Attractions are self-guided with an audio guide included in your purchase to enhance the tour.

Is the Museum wheelchair accessible?

Yes, the museum has elevators available for all wheelchairs and strollers.

Can I take Photos?

Yes, Photos will be allowed once you reach the Grand Staircase.

Does the Titanic Museum Attraction serve food?

No, we are not a restaurant.